Remote Customer Service Specialist
@ 24 Seven Marketing, LLC

Hybrid
$29,120
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @24sevenmarketing.com
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Job Details

About Remote Customer Service Specialist

24 Seven Marketing, LLC is a Veteran-Owned full-service marketing agency helping startups and small to mid-sized businesses grow. Specializing in website design, SEO, social media management, PPC advertising, reputation management, business credit building, and outsourced U.S.-based call center solutions, the company boosts visibility and revenue.

Tasks

As a Remote Customer Service Specialist, you will:

  • Provide inbound customer service support for client-specific inquiries.
  • Assist with account issues, fraud resolution, and general support.
  • Deliver accurate, confidential service and meet performance benchmarks.
  • Attend certification training and maintain service quality standards.

Note: A $30.00 Background Check Fee is reimbursed in the first paycheck.

Certification Course Start Dates

  • Sept. 9th 2025
  • Sept. 30th 2025
  • Oct. 6th 2025
  • Oct. 14th 2025

Requirements

The candidate must have a computer with the following specifications:

  • Windows 10 or 11 PC with Intel i5+ or AMD Ryzen 3+ and 8 GB RAM
  • Hardwired Ethernet connection (no Wi-Fi)
  • USB headset with phone-quality audio
  • Hardwired keyboard and mouse
  • Smartphone for security verification
  • Hardwired telephone may be required for some programs

Interview Questions You May Be Asked

  • How do you handle difficult customers?
  • What does great customer service mean to you?
  • Are you comfortable working flexible shifts?
  • Can you pass a background check and drug screening?

Benefits

Compensation: Starting pay $10.00 to $18.00 per hour with:

  • Weekly Performance Bonuses
  • Monthly Performance Bonuses
  • Flexible Schedule
  • Rapid Advancement
  • Professional Development Assistance

Start your remote career with 24 Seven Marketing, LLC today!

Key skills/competency

  • Customer Service
  • Inbound Support
  • Account Resolution
  • Fraud Resolution
  • Performance Metrics
  • Certification Training
  • Technical Requirements
  • Call Center
  • Communication
  • Problem Solving
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How to Get Hired at 24 Seven Marketing, LLC

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service skills and technical abilities.
  • Research 24 Seven Marketing, LLC: Understand their services and culture.
  • Prepare for interviews: Practice handling difficult customer scenarios.
  • Emphasize remote work readiness: Detail your home office setup.

📝 Interview Preparation Advice

Technical Preparation

Verify PC meets Windows 10/11 standards.
Test hardwired Ethernet connection stability.
Ensure USB headset functions properly.
Set up a dedicated home office space.

Behavioral Questions

Practice responses on handling difficult customers.
Prepare examples of problem-solving under pressure.
Reflect on past team collaboration experiences.
Demonstrate customer service attitude with real examples.

Frequently Asked Questions