Remote Customer Service Specialist
24 Seven Marketing, LLC
Job Overview
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Job Description
About 24 Seven Marketing, LLC
24 Seven Marketing, LLC is a Veteran-Owned full-service marketing agency dedicated to helping startups and small to mid-sized businesses achieve growth. We specialize in comprehensive solutions including website design, SEO, social media management, PPC advertising, reputation management, business credit building, and outsourced U.S.-based call center solutions, all aimed at boosting visibility and revenue.
Role: Remote Customer Service Specialist
As a Remote Customer Service Specialist, you will be a vital part of our team, providing exceptional support to our clients' customers. This role involves handling various inquiries, resolving issues efficiently, and maintaining high service quality standards from a remote setting.
Key Responsibilities
- Provide inbound customer service support for client-specific inquiries.
- Assist customers with account issues, fraud resolution, and general support.
- Deliver accurate, confidential service while consistently meeting performance benchmarks.
- Attend required certification training and actively maintain service quality standards.
Certification and Training
A 30.00 background check fee is required, which will be reimbursed in your first paycheck. Certification courses are scheduled with start dates on Sept. 9th 2025, Sept. 30th 2025, Oct. 6th 2025, and Oct. 14th 2025.
Requirements
- Computer with Windows 10 or 11 PC, Intel i5+ or AMD Ryzen 3+, and 8 GB RAM.
- Hardwired Ethernet connection (Wi-Fi is not permitted).
- USB headset with phone-quality audio.
- Hardwired keyboard and mouse.
- Smartphone for security verification.
- A hardwired telephone may be required for certain client programs.
Benefits
- Starting pay of $10.00 to $18.00 per hour.
- Weekly Performance Bonuses.
- Monthly Performance Bonuses.
- Flexible Schedule.
- Opportunities for Rapid Advancement.
- Professional development assistance.
Key skills/competency
- Customer Service
- Inbound Support
- Account Management
- Fraud Resolution
- Performance Metrics
- Confidentiality
- Problem-Solving
- Communication Skills
- Technical Aptitude
- Time Management
How to Get Hired at 24 Seven Marketing, LLC
- Research 24 Seven Marketing, LLC's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their veteran-owned focus and marketing services.
- Tailor your resume for remote customer service: Highlight experience in inbound support, problem-solving, and technical proficiency, using keywords like 'client inquiry resolution', 'customer retention', and 'remote operations' for the Remote Customer Service Specialist role.
- Prepare for common customer service interview questions: Practice responses to questions about handling difficult customers, defining great customer service, and demonstrating flexibility in shifts, specifically for roles at 24 Seven Marketing, LLC.
- Showcase technical readiness: Be ready to discuss your home office setup, including your Windows PC specifications, hardwired internet connection, and proper headset, emphasizing your ability to meet the technical requirements for this remote position.
- Emphasize reliability and commitment: During interviews, convey your dedication to maintaining service quality standards and your comfort with background checks and certification training, aligning with 24 Seven Marketing, LLC's operational needs.
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