Remote | IT & Administrative Support Workflow Specialist — $40–$85/hour
24-MAG · New York, NY
- Hybrid
- Contract
- $85,000 / year
- New York, NY
Job highlights
- Part-time remote consulting for workflow specialists.
- Review IT, customer support, and HR processes.
- Analyze tickets, documentation, and administrative tasks.
- Flexible scheduling and competitive hourly pay.
- Project-based work for experienced professionals.
About the role
IT & Administrative Support Workflow Specialist
24-MAG is seeking experienced professionals for a part-time remote consulting opportunity. This role focuses on IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. You will apply your expertise to review workplace scenarios, evaluate processes, prepare written outputs, and execute support workflow tasks.
Key Responsibilities
Professionals in this role may contribute to:
- IT Support & Access Workflow Review: Review scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation. Evaluate IT support outputs against documented procedures, diagnostic steps, access rules, and resolution criteria. Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation. Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes.
- Customer Support & Knowledge Base Review: Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials. Evaluate support responses against source materials, policy rules, customer context, and documented support standards. Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks. Prepare clear written explanations for support decisions based on source materials and verifiable criteria.
- HR, Admin & Back-Office Workflow Support: Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing. Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies. Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies. Maintain accuracy, consistency, and professional judgment across submitted work.
Ideal Profile
- 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles.
- Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination.
- Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems.
- Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation.
- Strong written communication skills and ability to explain support decisions clearly.
- Ability to follow structured instructions and produce evidence-based work.
Educational Background
A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful. Equivalent practical experience in IT support, customer support, HR administration, back-office coordination, or administrative workflow review is also highly relevant.
Nice to Have
- Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows.
- Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management.
- Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation.
- Certifications in IT support, HR, customer support, office administration, or service management are helpful.
- Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments.
Why This Opportunity
- Apply IT, support, HR, and back-office workflow expertise to structured remote project work.
- Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment.
- Work on flexible, project-based assignments aligned with your professional background.
- Use your support and administrative judgment in a focused, detail-oriented work environment.
- Remote structure with competitive hourly compensation.
Contract Details
- Independent contractor role.
- Fully remote with flexible scheduling.
- Part-time commitment depending on project availability.
- Competitive rates between $40–$85 per hour depending on expertise.
- Weekly payments via Stripe or Wise.
- Projects may be extended, shortened, or adjusted depending on scope and performance.
- Work will not involve access to confidential or proprietary information from any employer, client, or institution.
About The Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.
Key skills/competency
- IT Support
- Customer Support
- HR Administration
- Workflow Analysis
- Ticket Triage
- Access Management
- Knowledge Base Management
- Administrative Coordination
- Process Documentation
- Remote Consulting
Skills & topics
- IT Support
- Customer Support
- HR Administration
- Workflow Specialist
- Remote Consulting
- Ticket Triage
- Access Management
- Process Analysis
- Part-time
- Independent Contractor
How to get hired
- Tailor your resume: Highlight your 3+ years of experience in IT, customer support, HR, or back-office roles, emphasizing ticket triage, access management, and workflow analysis.
- Showcase system familiarity: List specific tools like ServiceNow, Jira, Okta, or HRIS systems you've used in your application.
- Demonstrate communication skills: Provide examples of how you've clearly explained support decisions or documented processes in past roles.
- Emphasize remote work readiness: Mention your ability to work independently, follow structured instructions, and manage flexible schedules effectively.
Technical preparation
Practice reviewing tickets and access requests.,Familiarize yourself with HRIS and ticketing systems.,Review process documentation and knowledge base articles.,Prepare to analyze structured support scenarios.
Behavioral questions
Describe a complex support issue you resolved.,How do you ensure accuracy in documentation?,Explain a time you improved a workflow.,How do you manage multiple competing priorities?
Frequently asked questions
- What is the work arrangement for the IT & Administrative Support Workflow Specialist role at 24-MAG?
- This is a fully remote, part-time independent contractor role. You will have flexible scheduling based on project availability, allowing you to align work with your professional background.
- What are the key responsibilities of an IT & Administrative Support Workflow Specialist?
- Key responsibilities include reviewing IT support scenarios (triage, access, incidents), customer support situations (Tier 1, escalations, KB), and HR/Admin tasks (onboarding, benefits, expenses). You will evaluate outputs against procedures and prepare written explanations.
- What experience is ideal for this remote consulting position?
- Ideal candidates have 3+ years of experience in IT helpdesk, customer support, HR operations, or administrative support. Fluency in at least two specific areas like ticket triage, access management, or HR systems is preferred.
- What kind of tools are commonly used in this role?
- Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Google Workspace, Microsoft 365, Workday, or Concur is beneficial for this role.
- What is the compensation for the IT & Administrative Support Workflow Specialist role?
- The compensation for this role is competitive, ranging between $40 to $85 per hour, depending on your specific expertise and the project requirements. Payments are made weekly.
- How does 24-MAG connect professionals with opportunities?
- 24-MAG LLC is a platform that connects experienced professionals with remote consulting opportunities. They specialize in technical, evaluation, and project-based workstreams, matching your skills to available projects.
- What is the expected commitment for this part-time role?
- The commitment is part-time and depends on project availability. This allows for flexibility, with projects potentially being extended, shortened, or adjusted based on scope and performance.
- Do I need specific certifications to apply for this role?
- While certifications in IT support, HR, customer support, office administration, or service management are helpful and considered a plus, they are not strictly required. Equivalent practical experience is also highly relevant.