Senior Technical Account Manager
1Password
Job Overview
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Job Description
About 1Password
1Password is growing faster than ever with over $400M in ARR and recognition on the Forbes Cloud 100. The company partners with iconic brands and focuses on building a safe, productive digital future through a human-centric approach, innovative cybersecurity solutions, and seamless UX.
Role Overview
As a Senior Technical Account Manager, you will own the technical side of the post-sale customer lifecycle at 1Password. This role involves guiding implementations, driving adoption, and acting as a trusted technical advisor on identity, access, device trust, and SaaS security. You will manage strategic accounts, mentor peers, and drive scalable customer engagement processes.
Key Responsibilities
- Own post-sale technical relationships from onboarding through renewal.
- Lead technical implementation including integrations, configurations, and security reviews.
- Partner with Customer Success Managers to identify risks and expansion opportunities.
- Mentor junior team members and shape scalable processes.
- Represent customer voice to internal teams and occasionally attend industry events.
What We're Looking For
- 4+ years in a customer-facing technical role in SaaS or security.
- Strong communication and demo skills with ability to translate technical details into business value.
- Expertise in modern security frameworks and identity protocols (SSO, SCIM, SAML, OAuth).
- Experience mentoring peers and shaping customer lifecycle processes.
- Familiar with AI technologies and SaaS lifecycle management is a plus.
Our Culture and Benefits
1Password emphasizes clear communication, collaboration and merit-based growth. The company offers competitive health benefits, generous PTO, RSU programs, retirement matching, and a remote-first work environment with occasional travel, including in-person onboarding in Toronto for certain roles.
Key Skills/Competency
- Customer Success
- Technical Onboarding
- SaaS Security
- Identity Management
- Post-sale Engagement
- Mentorship
- Implementation
- Integration
- AI Technologies
- Communication
How to Get Hired at 1Password
- Research 1Password's culture: Examine their mission, values, and recent news.
- Customize your resume: Align technical achievements with job requirements.
- Showcase security expertise: Highlight experience in SaaS security and identity management.
- Prepare for technical interviews: Practice scenarios on implementations and integrations.
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