Senior Technical Account Manager

Senior Technical Account Manager at 1Password

1Password is experiencing unprecedented growth, having surpassed $400M in ARR and consistently earning a spot on the Forbes Cloud 100 for four consecutive years. We are also forming impactful partnerships with entities like Oracle Red Bull Racing and the Utah Mammoth, demonstrating our accelerating momentum.

At 1Password, our core mission is to establish the groundwork for a secure and productive digital future. We aim to boost employee productivity without compromising security, ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We pioneered the market-leading enterprise password manager and introduced Extended Access Management, a new cybersecurity category designed for modern work environments involving both people and AI agents. As a highly respected brand in cybersecurity, we adopt a human-centric approach across all aspects, from product strategy to user experience. Over 180,000 businesses, including Fortune 100 leaders and innovative AI companies, rely on 1Password to facilitate secure adoption of essential SaaS and AI tools.

If you are passionate about contributing to the digital safety of millions, eager to collaborate with a team of curious and driven individuals, and motivated to tackle complex challenges in a dynamic, fast-paced setting, we encourage you to connect with us. Join us in building a safer, simpler digital future.

The Technical Account Management team plays a crucial role in ensuring customers derive long-term value from their 1Password investment. Our team combines deep technical expertise with strong customer advocacy, guiding organizations through the entire lifecycle: from initial implementation and successful adoption to expansion and renewal. We work in close partnership with Onboarding and Implementation teams, Customer Success Managers, Product, Support, and Enablement to guarantee a seamless post-sale experience for our customers. We are customer-obsessed, technically curious, and dedicated to cultivating strong, trusted partnerships that empower organizations to succeed securely with 1Password.

As a Senior Technical Account Manager, you will be responsible for the technical aspects of the post-sale customer lifecycle. Your responsibilities will include guiding implementations, driving product adoption, and serving as a trusted technical advisor on critical areas such as identity, access, device trust, and SaaS security. You will be instrumental in delivering tangible outcomes for our customers and helping to shape the future of access management. This role involves managing strategic accounts, mentoring fellow team members, and influencing how we scale customer engagement, optimize processes, and establish best practices across the organization. You will balance your technical depth with keen business acumen, consistently focusing on enhancing customer value and ensuring retention.

This is a remote opportunity available within Canada and the US.

What We're Looking For

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security-focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
• Strong communication, storytelling, and demo skills, with the ability to translate complex technical concepts into clear business value.
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Strong understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Ability to work independently in a remote-first environment, while collaborating cross-functionally.
• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

What You Can Expect

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
• Create and maintain resources (playbooks, knowledge base, etc.) that scale customer impact.
• Mentor junior team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Compensation & Benefits

For USA-based roles, the annual base salary for this position ranges between $108,000 USD and $146,000 USD, and is eligible for commission. This role also includes immediate participation in 1Password's comprehensive benefits program, which covers health, dental, 401k, generous paid time off, an equity grant, and participation in incentive programs where applicable. For Canada-based roles, the annual base salary is between $98,000 CAD and $132,000 CAD, also commission-eligible, with similar generous benefits including health, dental, RRSP, paid time off, and an equity grant. 1Password ensures fair market value and internal equity in compensation, commensurate with experience and specific skill sets.

Our Culture at 1Password

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You will be part of a team that challenges the status quo and is eager to experiment and iterate to find the best solutions. Our work is demanding, we strive for excellence, and the pace is fast. We seek individuals who are keen to tackle challenging problems, seek feedback for growth, and are driven to make a significant impact. We are looking for proven experts in their fields, as well as highly adaptable individuals who can thrive through ambiguity and change, are curious, and consistently deliver results.

Leveraging AI at 1Password

We are dedicated to utilizing cutting-edge technology, including AI, to achieve our mission. We also believe that critical thinking about current AI forms will help us develop superior solutions for our customers and ourselves with its future iterations. This approach enables us to continue bridging the gap between security and privacy, fulfilling our mission. We expect team members at all levels to actively learn AI best practices, identify opportunities to apply AI meaningfully, and drive innovative solutions in their daily work. Embracing the future of AI is not just encouraged; it is an essential component of our success at 1Password. Furthermore, candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our Approach to Work

We acknowledge the benefits of both in-person collaboration and remote work. Some roles are designated as remote-first, primarily working from home, while others are in-office, requiring regular on-site presence. We recognize that certain roles thrive with regular, in-person connection for collaboration, team cohesion, and customer engagement. All roles may require occasional travel for events like department-wide offsites, quarterly department meetings, and periodic customer events, typically held in various locations across Canada, USA, and/or EMEA. Leadership roles may involve travel approximately once per month. Note: All go-to-market roles include an in-person onboarding session in Toronto.

What We Offer

We believe in working diligently and rewarding that hard work through comprehensive benefits. While not an exhaustive list, here is a glimpse of our current offerings:

• Health and Wellbeing: Maternity and parental leave top-up programs, competitive health benefits, generous PTO policy.
• Growth and Future: RSU program for most employees, retirement matching program, free 1Password account.
• Community: Paid volunteer days, peer-to-peer recognition through Bonusly, remote-first work environment.

Some GTM team roles are currently being hired for in-person hybrid work in Toronto and Austin, which will be specified in their respective postings.

Diversity, Equity, and Inclusion

1Password is proud to be an equal opportunity employer, committed to fostering an inclusive, diverse, and equitable workplace built on trust, support, and respect. We welcome all individuals and do not discriminate based on gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken, or veteran status. Be yourself, find your people, and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com.

Important Application Information

Remote work is integral to our DNA, having been founded remotely in 2005, making us experts in building a remote culture. Remote work at 1Password means working from your home country. Successful applicants will be required to complete a background check. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications. You may opt out of AI/ML assessment by completing the provided form.

Key skills/competency

• Technical Account Management
• Customer Success
• SaaS Security
• Identity Protocols
• SSO
• SCIM
• SAML
• OAuth
• Security Frameworks
• Implementation
• Customer Advocacy