Senior Technical Account Manager

About 1Password

At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Role of a Senior Technical Account Manager

The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale.

As a Senior Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on strategic accounts, mentor peers, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention.

What We're Looking For

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B Environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Strong understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Ability to work independently in a remote-first environment, while collaborating cross-functionally.
• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

What You Can Expect

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
• Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact.
• Mentor junior team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Compensation

USA-based roles only: The annual base salary for this role is between $108,000 USD and $146,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $98,000 CAD and $132,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status status quo, and is excited to experiment and iterate in search of the best solution. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How We Work With AI

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our Approach to Work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy

Growth and future

• RSU program for most employees
• Retirement matching program
• Free 1Password account

Community

• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.

Key skills/competency

• Technical Account Management
• SaaS Security
• Identity & Access Management (IAM)
• SSO, SCIM, SAML, OAuth
• Customer Relationship Management
• Technical Advising
• Security Frameworks
• Cross-functional Collaboration
• Mentoring & Enablement
• Problem Solving