Senior Partner Specialist, MSP

Senior Partner Specialist, MSP at 1Password

1Password is experiencing unprecedented growth, having exceeded $400M in Annual Recurring Revenue and consistently ranking on the Forbes Cloud 100. We are also proud to partner with prominent organizations like Oracle Red Bull Racing and the Utah Mammoth.

At 1Password, our mission is to build a secure and productive digital future by enabling secure identity, application sign-ins, and trusted device access. We are leaders in enterprise password management and pioneers in Extended Access Management, a new cybersecurity category designed for modern work environments. Trusted by over 180,000 businesses globally, we take a human-centric approach in all aspects of our product and user experience. If you are passionate about digital safety, enjoy working with curious and driven individuals, and thrive on solving complex problems in a fast-paced setting, we encourage you to join us in shaping a safer digital future.

As a Senior Partner Specialist, MSP, you will be instrumental in developing, enhancing, and scaling the operational framework of our MSP Partner Program. This role involves ensuring that our partner strategy is effectively and consistently executed across all systems, processes, and workflows. Your efforts will enable partners to seamlessly navigate recruitment, onboarding, and activation.

This is a hands-on role requiring strong operational judgment, systems thinking, and experience supporting partners or customers in dynamic environments. You will serve as a crucial link between MSP partners and internal teams, translating program objectives into clear processes, effective tooling, and actionable execution to deliver an outstanding partner experience.

This is a remote opportunity available within Canada and the US.

What We're Looking For

• 6+ years of relevant professional experience in partnerships, operations, implementation, or other operationally focused roles.
• Including 3+ years of experience in a SaaS or technology environment within a partner-facing, customer success, or go-to-market function.
• Demonstrated experience owning and improving operational workflows to support scalable programs.
• Strong operational mindset with proven experience executing and scaling deliverables through systems and processes.
• Analytical and detail-oriented, skilled in using metrics to inform decisions, drive improvements, and ensure execution enhances the partner experience.
• High attention to detail and comfortable managing complex, multi-step workflows.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across internal teams and with external partners.
• Ability to identify process gaps, formulate improvements, and lead the execution of changes to increase efficiency and scalability.
• Comfort operating in a fast-paced, rapidly evolving environment where processes are continuously refined.
• Experience working with technology, cybersecurity, or IT-focused products (cybersecurity experience preferred).
• Bonus: Experience using 1Password.

What You Can Expect

• Serve as a primary point of contact to respond to and resolve partner inquiries related to the MSP program, product, and processes.
• Support MSP partners across regions and time zones, ensuring operational consistency and global scalability.
• Resolve routine partner requests directly and escalate urgent or complex issues as required.
• Own day-to-day execution and continuous improvement of partner workflows in a scalable manner to streamline partner recruitment, onboarding, and activation.
• Develop and maintain partner processes to foster partner awareness of tools, training resources, documentation, and systems.
• Collaborate cross-functionally with Sales, Marketing, Customer Success, Support, and Operations to fulfill partner needs.
• Identify inefficiencies or failure points in partner processes and lead or own recommended improvements.
• Support execution of partner incentives, promotions, and enablement initiatives.
• Document, maintain, and evolve standard operating procedures (SOPs) for MSP workflows.

Our Culture & Benefits

At 1Password, we foster a culture of collaboration, transparent communication, and receptiveness to feedback, guided by our core values: simplicity, honesty, and putting people first. We challenge the status quo, embrace experimentation, and strive for excellence. We seek individuals who are adaptable, thrive in ambiguity, are curious, and consistently deliver results.

We are committed to leveraging AI thoughtfully to achieve our mission and encourage team members to learn AI best practices and drive innovative solutions. Candidates are welcome to use AI tools responsibly during the application process.

This is a remote-first role within Canada and the US, with occasional travel for department offsites, meetings, or customer events. All go-to-market roles include an in-person onboarding in Toronto.

We offer competitive benefits, including generous parental leave, health benefits, a robust PTO policy, an RSU program, retirement matching, and a free 1Password account. We are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace. Accommodation is available upon request.

Key skills/competency

• Partnerships
• MSP Program Management
• Operations Management
• Workflow Optimization
• Process Improvement
• SaaS Environment
• Cybersecurity
• Stakeholder Collaboration
• Partner Enablement
• Scalability