Senior Manager, Technical Account Management

About 1Password

1Password is experiencing rapid growth, exceeding $400M in ARR and maintaining its position on the Forbes Cloud 100 for four consecutive years. We have forged partnerships with industry leaders like Oracle Red Bull Racing and the Utah Mammoth.

Our mission at 1Password is to cultivate a secure and productive digital future by enabling employee productivity without compromising security. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. As pioneers of Extended Access Management and leaders in enterprise password management, we embrace a human-centric approach in our product strategy and user experience. Over 180,000 businesses, from Fortune 100 companies to innovative AI firms, rely on 1Password for secure adoption of SaaS and AI tools.

If you are passionate about contributing to digital safety, working with a team of curious and driven individuals, and solving complex problems in a dynamic environment, we encourage you to join us in shaping a safer, simpler digital future.

The Technical Account Management (TAM) organization at 1Password is crucial in ensuring customers gain sustained, compounding value from our platform, serving as trusted technical advisors throughout the customer lifecycle.

Role Overview

As a Senior Manager, Technical Account Management, you will be responsible for leading multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects. These teams are tasked with driving customer outcomes, fostering deep technical adoption, and ensuring long-term success across various segments. This role demands a senior people leader who acts as an organizational architect and a strategic partner to cross-functional leaders.

This position involves expanded scope and influence, encompassing team strategy, execution standards, capacity planning, and cross-functional alignment. You will be instrumental in shaping scalable post-sale technical engagement, maintaining consistency and quality across teams, and directly impacting customer retention, expansion readiness, and trust.

You will collaborate closely with senior leaders in Implementation and Onboarding, Customer Success, Sales, Support, and Product to deliver cohesive, high-impact technical guidance and advocacy to customers. This role combines senior people leadership with deep technical expertise, operational excellence, and strategic thinking. Adaptability, systems thinking, strong executive presence, and a commitment to talent development are essential for success.

This is a remote opportunity within the US.

What We're Looking For

Experience & Background

• 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering.
• 4+ years of people management experience, with a demonstrated progression to managing managers and/or multiple distinct technical functions.
• Proven experience leading both individual contributor technical teams and specialized technical roles (e.g., TAMs, Solutions Architects, Engineers, or equivalent).
• Track record of successfully supporting customers across segments in complex, security-focused technical environments.
• Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions.
• Strong familiarity with security, identity, or IT administration domains is strongly preferred.
• Bonus: Hands-on experience with 1Password or another password manager.

Leadership & Team Development

• Demonstrated ability to build, scale, and lead multi-layered, high-performing technical teams.
• Experienced in managing managers and senior individual contributors, including succession planning and leadership development.
• Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability.
• Skilled in organizational design, role clarity, and capacity planning across multiple teams.
• Creates an inclusive, transparent, psychologically safe environment that supports growth, feedback, and ownership.
• Comfortable acting as a senior escalation point for complex customer and organizational challenges.

Data & Technical Acumen

• Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals.
• Deep understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures.
• Strategic, data-informed decision maker who can identify trends, risks, and opportunities at scale.
• Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback.
• Experience defining success metrics and operating rhythms for technical customer-facing teams.

Customer & Cross-Functional Collaboration

• Senior, trusted partner to Customer Success, Sales, Sales Engineering, Implementation, Support, and Product leadership.
• Able to align stakeholders across functions and levels, including executive audiences.
• Customer-centric leader with a strong focus on value realization, long-term relationships, and scalable outcomes.
• Navigates ambiguity with confidence and drives clarity through influence rather than authority.

Communication & Enablement, & Influence

• Excellent written and verbal communication skills, with strong executive presence.
• Confident representing the technical post-sale organization in leadership forums.
• Able to clearly articulate risks, tradeoffs, and recommendations.
• Champions enablement, documentation, and shared learning across teams and functions.

What You Can Expect

Learn & Build Context

• Develop deep expertise in the 1Password product, customer use cases, and security ecosystem.
• Understand how success is measured across TAM, Solutions Architecture, and Customer Success.
• Build strong relationships with senior internal partners and stakeholders.

Lead & Develop the Team

• Lead and develop managers, Technical Account Managers, and Solutions Architects.
• Establish clear expectations, success metrics, and growth paths across roles.
• Drive hiring strategy, onboarding excellence, and long-term talent development.
• Foster strong team rituals, communication norms, and knowledge-sharing systems.

Own Strategy, Execution, & Outcomes

• Define and evolve engagement models, processes, and playbooks for technical post-sale teams.
• Ensure consistent, high-quality technical engagement across all customer segments.
• Align resources, skills, and priorities to customer needs and business goals.
• Promote and model a “working out loud” approach to transparency and alignment.

Support Customers & Escalations

• Act as a senior escalation point for high-impact, high-risk, or complex customer situations.
• Partner with cross-functional leaders to drive resolution and maintain customer trust.
• Ensure learnings from escalations inform process improvements and enablement.

Reporting & Visibility

• Provide leadership with clear visibility into customer health, adoption trends, and risks.
• Deliver insights and recommendations that influence strategy and investment decisions.
• Represent the voice of technical post-sale teams in planning and prioritization discussions.

Salary Information

For USA-based roles only, the annual base salary for this Senior Manager, Technical Account Management role is between $155,000 USD and $225,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, compensation is determined by fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we emphasize collaboration, transparent communication, receptiveness to feedback, and alignment with our core values: simplicity, honesty, and putting people first. We are a team that challenges the status quo, embraces experimentation, and seeks the best solutions. Our work is demanding, we strive for excellence, and the pace is fast. We seek individuals who are keen to tackle challenging problems, desire feedback for growth, and are driven to make a significant impact. We look for proven experts who are highly adaptable, thrive in ambiguity, are curious, and consistently deliver results.

How We Work With AI

We are dedicated to leveraging cutting-edge technology, including AI, to fulfill our mission. We believe critical thinking about AI's current forms will help us develop superior solutions for our customers and ourselves in its future iterations, bridging the gap between security and privacy. Team members at all levels are encouraged to actively learn AI best practices, identify meaningful applications of AI, and drive innovative solutions in their daily work. Embracing the future of AI is fundamental to 1Password's success.

This approach extends to our hiring process; candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our Approach to Remote Work

We champion remote work while acknowledging the importance of in-person connections to achieve our mission. Although we are a remote-first company, travel for in-person engagement is integral to almost all roles. Frequency varies by role and responsibilities and may include annual department-wide offsites, team meetings, and customer/industry events.

What We Offer

We believe in hard work and rewarding it through comprehensive benefits:

Health and wellbeing

• Maternity and parental leave top-up programs.
• Competitive health benefits.
• Generous PTO policy.

Growth and future

• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.

Community

• Paid volunteer days.
• Peer-to-peer recognition through Bonusly.
• Remote-first work environment.

Note: Some GTM team roles are currently hired for in-person hybrid work in Toronto and Austin, explicitly stated on their postings.

You Belong Here

1Password is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace built on trust, support, and respect. We welcome all individuals regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken, or veteran status. Be yourself, find your people, and share what you love.

Accommodation

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com, and we’ll work to meet your needs.

Remote work is deeply embedded in our DNA, having been founded remotely in 2005, making us experts in building remote culture. Importantly, remote work at 1Password means working from your home country. For questions or concerns, your talent partner is available to assist.

Successful applicants will undergo a background check, which may include prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password utilizes artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, for initial screening of employment applications to enhance our recruitment process. For the latest third-party bias audit information, please refer to the provided link. If you prefer not to have your application assessed using AI/ML features, you may opt-out by completing the provided form. Refer to our Candidate Privacy Notice for additional information.

Key skills/competency

• Technical Account Management
• SaaS Post-Sale
• Customer Success
• People Leadership
• Organizational Strategy
• Cybersecurity
• SSO & SCIM
• Team Development
• Cross-functional Collaboration
• Technical Adoption