Senior Customer Success Manager @ 1Password
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About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security. We provide seamless, secure access to critical information for over 175,000 businesses and millions of people.
Role Overview
The Senior Customer Success Manager guides enterprise-level Teams and Business customers through established best practices in the 1Password lifecycle. Acting as a customer champion, you will be responsible for managing a book of business, providing product-based solutions, and working closely with Onboarding and Account Management teams.
What We're Looking For
- Book of Business Management: 5+ years experience in SaaS or tech environments, managing customer relationships and forecasting account health.
- Product Knowledge: Quick learner, adept in providing product-based solutions and translating technical terms for customers.
- Customer Engagement: Experience in conducting Business Reviews and executing success plans using various communication tools.
What You Can Expect
In your first month, you will gain in-depth knowledge of the product and Customer Success processes. By month 3, you will guide customers through their journey and build lasting relationships. By month 6, you will have established a steady book of customers and influenced broader organizational processes.
Salary & Benefits
USA-based roles offer an annual base salary between $90,000 and $122,000 USD, and Canada-based roles range between $85,000 and $115,000 in CAD. The role is commission-eligible, comes with robust benefits, equity grants, and incentive programs.
Our Culture & Approach
At 1Password, collaboration, clear communication, and transparency are key. Whether remote or hybrid, we emphasize team cohesion and continuous feedback. Occasional travel for team events is expected and onboarding occurs in Toronto.
Key Skills/Competency
- Customer Success
- Account Management
- SaaS
- Business Reviews
- Product Knowledge
- Strategic Engagement
- Forecasting
- Relationship Building
- Communication
- Team Collaboration
How to Get Hired at 1Password
🎯 Tips for Getting Hired
- Customize your resume: Highlight SaaS and customer success experience.
- Research 1Password: Understand their mission, culture, and cybersecurity innovations.
- Prepare for interviews: Review success management strategies and product case studies.
- Show quantifiable results: Demonstrate past achievements with data.