Senior Customer Success Manager
@ 1Password

Hybrid
$110,000
Hybrid
Full Time
Posted 22 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @agilebits.com
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Job Details

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovate with market-leading products including an enterprise password manager and Extended Access Management, a new cybersecurity category built for today’s work environment.

Over 175,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

Role Overview

The Senior Customer Success Manager guides large/enterprise-level customers through best practices in the 1Password lifecycle, working closely with Onboarding and Account Management teams. This role champions customer needs and drives improvements across the Customer Success organization.

What We're Looking For

  • Book of Business Management: 5+ years managing a SaaS or tech book of business.
  • Product Knowledge: Ability to quickly learn, adapt, and provide product solutions.
  • Customer Engagement: Skilled in business reviews and success plan execution.
  • Communication: Proficient with virtual collaboration tools and executive-level conversations.

What You Can Expect

Month 1: Learn our product, processes, CRM and guide a high-potential customer through part of the Customer Success journey.

Month 3: Lead customers through their success journey, collaborate with onboarding and account management, and report valuable feedback.

Month 6: Develop your personal approach, build a book of customers with success plans, and influence broader Customer Success metrics.

Compensation and Benefits

For USA-based roles, the base salary is between 90,000 USD and 122,000 USD; for Canada-based roles it is between 85,000 CAD and 115,000 CAD. This role is commission-eligible and includes immediate participation in comprehensive benefits programs, equity grants, and incentive programs.

Our Culture and Work Approach

1Password prioritizes collaboration, transparency, and core values such as honesty and simplicity. Our work is demanding, fast-paced, and requires a passion for solving challenging problems. With remote-first roots and designated in-person onboarding in Toronto, we blend remote work with necessary on-site collaboration.

Key skills/competency

  • Customer Success
  • Enterprise SaaS
  • Account Management
  • Book Management
  • Onboarding
  • Business Reviews
  • CRM
  • Strategic Planning
  • Communication
  • AI Awareness
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How to Get Hired at 1Password

🎯 Tips for Getting Hired

  • Customize Resume: Tailor experiences to SaaS customer success roles.
  • Research 1Password: Understand their mission, culture, and product innovations.
  • Highlight Key Skills: Emphasize enterprise account management and strategic reviews.
  • Prepare for Interviews: Practice scenarios on customer engagement and process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review CRM system functionalities.
Understand SaaS account management tools.
Brush up on AI and ML basics.
Practice data-driven forecasting.

Behavioral Questions

Describe a challenging customer success situation.
Explain managing conflicting stakeholder interests.
Discuss adapting to fast-paced changes.
Share experiences in cross-team collaboration.

Frequently Asked Questions