Customer Training Specialist
1Password
Job Overview
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Job Description
About 1Password
1Password is growing faster than ever with over $400M in ARR and recognition on the Forbes Cloud 100 for four consecutive years. The company works with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. At 1Password, the mission is to build a safe, productive digital future by ensuring secure identities and trusted devices in a human-centric way.
Role Overview
The Customer Training Specialist role is an individual contributor position that focuses on virtual customer education and enablement. Reporting to the Manager, Customer Onboarding, this role is key to driving customer adoption and confidence by delivering engaging training sessions. It requires collaboration with project management and customers to tailor training plans that support deployment and adoption.
Key Responsibilities
- Collaborate with teams and customers to understand needs and workflows.
- Design customized training plans and secure customer buy-in.
- Deliver engaging virtual training sessions using demonstrations and hands-on practice.
- Adapt content for different skill levels and use cases.
- Create and maintain training resources such as guides, checklists, and videos.
- Provide post-training support and analyze training success with KPIs.
Qualifications
The candidate must have 2+ years of customer-facing experience preferably in SaaS, with strong virtual training and presentation skills. Familiarity with adult learning principles, LMS, CRM tools, and an analytical mindset are essential. Bonus points for familiarity with 1Password or similar password management tools.
Compensation & Benefits
USA-based roles offer an annual base salary between $63,000 USD and $88,000 USD. Canada-based roles offer between $58,000 CAD and $81,000 CAD. Benefits include health, dental, retirement plans, PTO, equity grants, and incentive programs.
Culture & Remote Work
1Password promotes a culture of collaboration, transparency, and continuous improvement. While remote work is a core part of the company DNA, in-person engagements such as team meetings and industry events are expected periodically.
Key skills/competency
- Customer Training
- Virtual Training
- Onboarding
- Customer Engagement
- Instructional Design
- SaaS
- Communication
- Time Management
- Analytical Skills
- Remote Work
How to Get Hired at 1Password
- Customize your resume: Highlight customer training and SaaS experience.
- Demonstrate virtual expertise: Emphasize virtual presentation skills.
- Align with mission: Reflect commitment to digital security.
- Prepare examples: Use metrics and feedback in interviews.
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