Account Specialist Activation
1Password
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About 1Password
1Password is growing rapidly with over $400M in ARR, recognized in the Forbes Cloud 100, and partnered with iconic brands such as Oracle Red Bull Racing. The company builds secure digital solutions, including a market-leading enterprise password manager and Extended Access Management.
Role Overview
The Account Specialist Activation supports our very small business customers. You will help onboard, guide, and ensure customer success through direct engagement, training webinars, and timely intervention using playbooks.
Key Responsibilities
- Address inbound customer requests professionally.
- Host training sessions and webinars on best practices.
- Monitor account health and execute intervention playbooks.
- Educate and coach customers on product configuration.
- Collaborate with internal teams to refine customer engagement.
What We're Looking For
2+ years experience in Customer Success or Account Management in a SaaS environment; strong communication skills; ability to simplify technical concepts; attention to detail; and willingness to engage with multiple customer projects simultaneously. Experience with cybersecurity, Salesforce, or Gainsight is a plus.
What You Can Expect
- Support a large, pooled customer portfolio.
- Deliver time-bound engagements across onboarding and activation.
- Guide customers through tailored training and configuration sessions.
- Monitor and address account health signals using playbooks.
- Collaborate across teams for swift customer issue resolution.
Compensation & Benefits
This role is commission-eligible. For USA-based roles, the base salary ranges from 62000 to 87000 USD annually; for Canada-based roles, from 58000 to 81000 CAD. Benefits include health, dental, retirement plans, paid time off, equity grants, and more.
Our Work Culture & AI Adoption
At 1Password, collaboration, transparency, and a human-centric approach are fundamental. While the role is remote, candidates must be comfortable working from their home country and travel occasionally for team events. The company embraces AI in recruitment and daily operations.
Key skills/competency
- Customer Success
- Account Management
- SaaS
- Cybersecurity
- Onboarding
- Training
- Communication
- Problem Solving
- Collaboration
- AI Adoption
How to Get Hired at 1Password
- Customize Resume: Tailor your experience to SaaS customer success.
- Highlight Skills: Emphasize communication and training expertise.
- Research 1Password: Understand its mission and values.
- Prepare Examples: Demonstrate problem solving and account management success.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background