Customer Experience Leader

Company Overview

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK?, is committed to excellence in customer service and employee satisfaction and is expanding across 50+ US locations.

Position: Customer Experience Leader

Location: Grand Rapids, MIPay Range: Up to $23.00 total compensation

Objective

As a Customer Experience Leader, you’ll play a vital role in delivering exceptional customer experiences and driving our sales efforts. No experience? No problem—we provide comprehensive training!

What We’re Looking For

• Sales-Driven: Passion for sales with a knack for exceeding expectations.
• Customer-Centric: Friendly, personable, and dedicated to outstanding service.
• Energetic: Physically fit and enthusiastic about hands-on tasks.
• Dependable: Reliable, hardworking, and a positive team contributor.
• Strong Communicator: Excellent problem-solving and organizational skills.

Responsibilities

• Deliver exceptional customer service.
• Drive and load trucks safely.
• Handle junk removal including heavy and light lifting.
• Provide accurate sales estimates and represent the brand.
• Adhere to safety protocols and maintain a professional appearance.

Qualifications

• Must be at least 21 years old.
• Valid standard driver's license required.
• Previous customer service, labor, or sales experience preferred.
• Ability to lift up to 50 lbs repeatedly.
• Experience in delivery, warehouse, moving, or general labor is a plus.

Why Us?

• Be part of a leading company with a focus on employee satisfaction.
• Enjoy a fun, fast-paced workday with diverse challenges.
• Competitive compensation with performance-based bonuses.
• Recognized as "Best Places to Work" and a "Fast 50 Company".
• Comprehensive benefits package including health insurance and retirement plans.

Key skills/competency

• sales
• customer service
• truck driving
• junk removal
• safety
• communication
• physical labor
• teamwork
• problem-solving
• training