or apply directly on Zscaler's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Zscaler's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 0% of Zscaler's roles list one
- Ghost-job risk at Zscaler
- low 0 stale, 19 reposted of 370 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.
About this role
As a SecOps Technical Success Manager at Zscaler, you will lead post-sales customer engagements, ensuring clients maximize their investment in Zscaler SecOps products from onboarding to renewal. Your role involves educating customers on security best practices, conducting business reviews, and collaborating with sales to manage renewals and identify growth opportunities. You will also maintain deep expertise in Zscaler's products and gather customer feedback to inform product development.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.
What you need
- Demonstrated experience integrating generative AI tools into daily workflow
- 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company
- 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $200,000+
- Solid understanding of cybersecurity concepts and technologies, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR
- Strong data analysis skills to review customer performance metrics, identify trends, and deliver actionable security insights and recommendations
Nice to have
- Prior experience using Red Canary or other Managed Detection and Response (MDR) solutions
- Expertise in SOC operations, vulnerability management, and deception technologies
- Deep understanding of networking and cloud concepts
- Industry certifications or advanced degrees in Cybersecurity, Customer Success, Project Management, or Data Analytics
- Demonstrated capability using CRM platforms such as Salesforce
What you get
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Worth weighing
- No specific mention of remote work challenges or team dynamics
- Salary range provided but excludes commission/bonus/equity
- Role may involve high-pressure situations due to customer retention focus
Summarised from Zscaler's posting. Read the full original.
Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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