or apply directly on Zscaler's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Zscaler's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 0% of Zscaler's roles list one
- Ghost-job risk at Zscaler
- low 0 stale, 19 reposted of 370 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.
About this role
The Senior Product Support Engineer at Zscaler will provide expert support to customers, focusing on troubleshooting complex security and network issues. This role involves collaborating with engineering teams, documenting resolutions, and developing training programs for other engineers. The engineer will also analyze customer use cases to influence product development and ensure clients maximize their use of Zscaler's technology.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.
What you need
- U.S. citizenship
- 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Proven experience managing escalations with enterprise customers and stakeholders
- Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
- Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
Nice to have
- Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM
- Relevant vendor certifications such as CCNP or CompTIA Security+
- Hands-on experience with public cloud environments including AWS, Azure, or GCP
What you get
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Worth weighing
- No specific mention of the technology stack beyond security and networking, which may imply a focus on legacy systems
- The role requires navigating ambiguity, which may not suit all candidates
- Salary range provided but excludes commission/bonus/equity, which may affect overall compensation
Summarised from Zscaler's posting. Read the full original.
Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Zscaler
- Account Executive, Enterprise - Mid AtlanticRemote - New Jersey, USA; Remote - New York, USA; Remote - Pennsylvania, USA
- Account Executive - Majors, FloridaRemote - Florida, USA
- Senior Director - Mergers & AcquisitionsSanta Clara, California, USA; USA - Update Location
- Senior Manager, Sales Engineering - Majors, New EnglandRemote - Maine, USA; Remote - Massachusetts, USA; Remote - New Hampshire, USA; Remote - Rhode Island, USA; Remote - Vermont, USA
- Account ExecutiveRemote - Canberra, Australia
- Senior Manager, Sales Engineering - Majors, Mid-AtlanticRemote - Delaware, USA; Remote - Maryland, USA; Remote - Pennsylvania, USA; Remote - Virginia, USA; Remote - West Virginia, USA
- Staff Information Systems EngineerBangalore, IND
- Principal Software Development Engineer - Golang/Python + NetworkingBangalore, IND