Customer Support Associate I
Zscaler · Bangalore, IND; Bangalore, IND; Mohali, IND
Posted 27 days ago · Previously reposted
or apply directly on Zscaler's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Zscaler's roles stay open a median of 40 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Zscaler's roles list one
- Ghost-job risk at Zscaler
- low 0 stale, 19 reposted of 370 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.
About this role
As a Customer Support Associate I at Zscaler, you will be responsible for activating products and services for a global customer base, ensuring technical accuracy through URL analysis. You will manage customer inquiries professionally, collaborate with internal teams for service delivery, and handle critical customer interactions related to technical migrations and infrastructure changes.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.
What you need
- At least 2 years of dedicated experience in a customer service or support environment
- Demonstrated curiosity and active exploration of AI tools
- Foundational understanding of networking concepts, including the OSI model
- Demonstrated expertise in customer interaction, project management, and disciplined time management
- Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge
Nice to have
- Good understanding of TCP/IP protocols and general networking architecture
- CCNA certification or equivalent technical validation
- Direct experience managing high-touch customer engagements or communicating technical migration details
What you get
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Worth weighing
- Hybrid role may require flexibility in work location
- Role involves technical migrations which may be complex
- No specific salary or compensation details provided
Summarised from Zscaler's posting. Read the full original.
Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Zscaler
- Account Executive, Enterprise - Mid AtlanticRemote - New Jersey, USA; Remote - New York, USA; Remote - Pennsylvania, USA
- Account Executive - Majors, FloridaRemote - Florida, USA
- Senior Director - Mergers & AcquisitionsSanta Clara, California, USA; USA - Update Location
- Senior Manager, Sales Engineering - Majors, New EnglandRemote - Maine, USA; Remote - Massachusetts, USA; Remote - New Hampshire, USA; Remote - Rhode Island, USA; Remote - Vermont, USA
- Account ExecutiveRemote - Canberra, Australia
- Senior Manager, Sales Engineering - Majors, Mid-AtlanticRemote - Delaware, USA; Remote - Maryland, USA; Remote - Pennsylvania, USA; Remote - Virginia, USA; Remote - West Virginia, USA
- Staff Information Systems EngineerBangalore, IND
- Principal Software Development Engineer - Golang/Python + NetworkingBangalore, IND