or apply directly on Zopa's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Zopa's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Zopa's roles list one
- Ghost-job risk at Zopa
- low 0 stale, 4 reposted of 34 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zopa's own lever board since 2026-08-04. Full hiring picture for Zopa.
About this role
As the Head of Complaints at Zopa, you will lead a high-impact team responsible for managing complex customer complaints across various products. Your role involves setting strategic direction, fostering relationships with internal stakeholders, and driving improvements based on insights from complaints. You will also oversee the transformation of the complaints function into an AI-enabled model while ensuring fair outcomes for customers.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zopa as an employer.
What you need
- Experience in managing customer complaints or similar functions
- Strong leadership skills to guide a team
- Ability to build relationships across departments
- Experience with data-driven decision making
What you get
- Flexible working arrangements
- Hybrid role with 2-3 days in the London office
- Option to work from abroad for up to 120 days a year
Worth weighing
- The role involves leading a transformation phase which may come with challenges
- AI is a significant part of the role and company culture, requiring adaptability
- No specific salary or compensation details provided
Summarised from Zopa's posting. Read the full original.
Listed by Zopa on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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