or apply directly on Zopa's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Zopa's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Zopa's roles list one
- Ghost-job risk at Zopa
- low 0 stale, 4 reposted of 34 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zopa's own lever board since 2026-08-04. Full hiring picture for Zopa.
About this role
As a Customer Service Team Leader at Zopa, you will manage and coordinate the daily activities of a team of customer service agents, focusing on resolving complex customer inquiries and supporting front-line staff. You will play a key role in ensuring high service standards, driving team performance, and fostering individual development within the team. Additionally, you will collaborate with the current account product team to align customer feedback with product initiatives, all while maintaining a continuous improvement approach.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zopa as an employer.
What you need
- Experience in customer service management
- Strong leadership and team coordination skills
- Passion for developing team members and supporting their career aspirations
- Ability to analyze team performance and implement improvements
- Experience in handling escalated customer inquiries
What you get
- Flexible working arrangements
- Option to work from abroad for up to 120 days a year
- Time off in lieu for weekend and bank holiday work
- Support for work-life balance
Worth weighing
- Rotating shift pattern covering hours between 8:00am and 8:00pm, Monday to Friday
- Requires working from the Manchester office three days a week
- One weekend per month working from home, with time off in lieu
- Some bank holiday working required, with time off in lieu
Summarised from Zopa's posting. Read the full original.
Listed by Zopa on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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