or apply directly on Zopa's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Zopa's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Zopa's roles list one
- Ghost-job risk at Zopa
- low 0 stale, 4 reposted of 34 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zopa's own lever board since 2026-08-04. Full hiring picture for Zopa.
About this role
The Complaints Manager at Zopa will lead the complaints function and Data Subject Access Request (DSAR) activities, overseeing a team of Complaints Team Leaders. This role involves ensuring performance, quality, regulatory compliance, and team development while using insights from complaints to drive improvements across the organization. The position is hybrid, requiring in-office attendance 2-3 days a week in London, with options for remote work abroad for up to 120 days a year.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zopa as an employer.
What you need
- Experience in complaints management
- Leadership skills to manage a team
- Understanding of regulatory compliance
- Ability to drive performance and quality improvements
What you get
- Hybrid working model
- Option to work from abroad for up to 120 days a year
- Support for work-life balance
Worth weighing
- No salary information provided
- Role involves managing a team, which may require strong interpersonal skills
- Emphasis on AI use in the workplace and hiring process may not suit all candidates
Summarised from Zopa's posting. Read the full original.
Listed by Zopa on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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