or apply directly on Workwize's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Workwize's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Workwize's roles list one
- Ghost-job risk at Workwize
- high 10 stale, 3 reposted of 21 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Workwize's own greenhouse board since 2026-08-03. Full hiring picture for Workwize.
About this role
In this role, you will lead the Customer Success team at Workwize, focusing on building and scaling the organization for mid-market and enterprise customers in North America. Your responsibilities include managing a client portfolio, coaching team members, handling complex customer situations, and driving retention and growth through proactive strategies. You will also explore the integration of AI to enhance customer success workflows while maintaining strong client relationships.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workwize as an employer.
What you need
- 7+ years of experience in Customer Success, Account Management, or another relevant client-facing role
- 3+ years of experience leading and developing Customer Success teams
- Proven experience building or significantly scaling a Customer Success organization in North America
- Experience working with mid-market and enterprise customers, including complex organizations with multiple stakeholders
- A strong track record of building Customer Success processes, playbooks, operating rhythms, and team structures from the ground up
- Experience creating a proactive Customer Success motion focused on adoption, value realization, retention, and expansion
Nice to have
- You have built before and are comfortable starting with a blank page
- You take ownership naturally and do not wait for someone else to define every next step
- You know how to balance speed with structure
- You are an experienced coach who enjoys helping CSMs become more confident, commercial, and strategic
- You can navigate difficult customer conversations and complex escalations without losing sight of the relationship
What you get
- Salary + OTE + equity
- 5 days of paid vacation (European-style time off)
- 401(k) with competitive support to help you plan for the future
- Flexible work setups for better work-life balance
- Top-notch tools and equipment provided
- Off-sites and multi-yearly team bonding events
Worth weighing
- No specific salary figure listed, only a range of $85,000 — $190,000 USD
- The role involves a significant amount of responsibility in building processes and leading a team, which may require a high level of adaptability and resilience in a fast-paced environment.
Summarised from Workwize's posting. Read the full original.
Listed by Workwize on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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