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Workwize

Enablement & Quality Manager - Customer Support | Remote, South Africa

Workwize · South Africa

Posted 12 days ago

or apply directly on Workwize's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Workwize's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Workwize's roles list one
Ghost-job risk at Workwize
high
10 stale, 3 reposted of 21 open
Hiring momentum
30 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Workwize's own greenhouse board since 2026-08-03. Full hiring picture for Workwize.

About this role

The Enablement & Quality Manager for Customer Support at Workwize will be responsible for building the enablement function from scratch, focusing on designing structured onboarding processes and establishing a quality system for support agents. This role involves documenting current processes, creating training materials, and measuring agent productivity while collaborating closely with the function head to align on quality standards. The position is ideal for someone who enjoys shaping new initiatives and has a background in instructional design and quality systems.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workwize as an employer.

What you need

  • Experience building a curriculum and explaining the decisions behind it
  • Ownership of time-to-productivity metrics, including baseline and results
  • Frontline experience in a support queue or equivalent hands-on experience
  • Experience supporting a team in a complex product environment

Nice to have

  • Experience standing up a QA scorecard and running calibration sessions
  • Familiarity with AI tooling for enablement
  • Experience owning an LMS or knowledge platform
  • Experience supporting a distributed team across EU and US hours
  • Formal L&D qualifications

Worth weighing

  • This is a greenfield role, meaning you'll be building the function from the ground up with no existing framework.
  • No specific salary or benefits information is provided in the posting.
  • The role requires a strong ability to influence without authority, which may be challenging in a remote setup.

Summarised from Workwize's posting. Read the full original.

Listed by Workwize on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Workwize

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