CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)
Wishpond · South Africa
Posted about a month ago
or apply directly on Wishpond's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 31 days Wishpond's roles stay open a median of 63 days
- Reposted
- No
- Salary listed
- No 0% of Wishpond's roles list one
- Ghost-job risk at Wishpond
- high 4 stale, 1 reposted of 7 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Wishpond's own lever board since 2026-08-04. Full hiring picture for Wishpond.
About this role
As a Customer Success Manager at Wishpond, you will advocate for customers, ensuring they derive maximum value from their investment. Your responsibilities include managing a portfolio of small to medium clients, driving retention and expansion efforts, and collaborating with various teams to enhance customer satisfaction and success. This role requires a proactive approach to relationship management and the ability to address customer needs effectively.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wishpond as an employer.
What you need
- Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization.
- Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality.
- Ability to work both independently and collaboratively in a diverse team.
- Technical, analytical, results-driven with multitasking ability in a fast-paced environment.
- Organized, administratively strong, with solid writing, phone, and general communication skills.
- Fluent in English (spoken and written).
Nice to have
- Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing and social media.
- Experience using Shopify.
- A degree or diploma that contributes to the organization or role is considered an asset.
- Knowledge of basic CSS, HTML and JS.
- Google Tag Manager experience.
What you get
- Fully remote position allowing you to work from your home anywhere in the world.
- Exciting and dynamic environment with a great leadership team.
- Comprehensive training program and regular performance reviews to facilitate your success.
- Competitive compensation based on experience and proven abilities.
- Great referral programs with incentives and bonuses.
- Unbelievable product discounts when you use our products for your own business.
Worth weighing
- No salary listed.
- Must provide own workstation and reliable internet connection.
- Expected to work standard business hours on EST or PST.
- Background checks may be conducted as part of the hiring process.
Summarised from Wishpond's posting. Read the full original.
Listed by Wishpond on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.