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Unframe

Support Engineer (Remote)

Unframe · New York, New York, United States

Posted 9 days ago

or apply directly on Unframe's site. We never take the application ourselves.

Is this posting real?

This role has been open
9 days
Unframe's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of Unframe's roles list one
Ghost-job risk at Unframe
moderate
10 stale, 0 reposted of 35 open
Hiring momentum
91 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Unframe's own greenhouse board since 2026-08-03. Full hiring picture for Unframe.

About this role

As a Support Engineer at Unframe, you will be responsible for investigating and resolving technical issues for large global enterprise customers using AI-powered solutions. Your role involves analyzing logs, reproducing issues, and communicating effectively with customers and internal teams while documenting findings and contributing to knowledge bases.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Unframe as an employer.

What you need

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar)
  • Excellent written and spoken English
  • Customer-first mindset with strong ownership and follow-through

Worth weighing

  • The role requires a high level of technical independence, which may be challenging for those who prefer more guidance.
  • No specific salary or benefits information is provided in the posting.
  • The position involves working closely with enterprise customers, which may require adaptability to various customer contexts.

Summarised from Unframe's posting. Read the full original.

Listed by Unframe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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