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Trace3

Managed Services Engineer (On-site)

Trace3 · Dallas, TX

Posted 13 days ago

or apply directly on Trace3's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Trace3's roles stay open a median of 44 days
Reposted
No
Salary listed
No
17% of Trace3's roles list one
Ghost-job risk at Trace3
high
32 stale, 5 reposted of 65 open
Hiring momentum
107 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Trace3's own greenhouse board since 2026-08-03. Full hiring picture for Trace3.

About this role

As a Managed Services Engineer at Trace3, you will provide hands-on technical support and white-glove service to a single client in a niche industry. Your responsibilities will include delivering Tier I support, managing support requests through Zendesk, troubleshooting network and virtualization issues, and maintaining detailed documentation. This role requires you to work onsite at the client's corporate office from Monday to Friday, 8 AM to 5 PM.

Our read on this posting3.0out of 5
benefits
4/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trace3 as an employer.

What you need

  • Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role
  • Hands-on experience with Zendesk (or comparable ticketing system)
  • Experience with network infrastructure (Meraki or similar)
  • Experience with Microsoft Intune and Entra
  • Experience with VMware virtualization platforms
  • Basic understanding of Windows server roles and functions

Nice to have

  • Comfortable using generative AI tools as part of day-to-day work

What you get

  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture

Worth weighing

  • 100% onsite requirement in Allen, TX
  • High-pressure, demanding work environment
  • Role involves physical demands such as lifting and moving equipment

Summarised from Trace3's posting. Read the full original.

Listed by Trace3 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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