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The Farmer's Dog

Customer Care Manager, Nashville

The Farmer's Dog · Nashville, Tennessee, United States

Posted 15 days ago

or apply directly on The Farmer's Dog's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
The Farmer's Dog's roles stay open a median of 41 days
Reposted
No
Salary listed
No
5% of The Farmer's Dog's roles list one
Ghost-job risk at The Farmer's Dog
high
19 stale, 0 reposted of 38 open
Hiring momentum
47 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The Farmer's Dog's own greenhouse board since 2026-08-03. Full hiring picture for The Farmer's Dog.

About this role

The Customer Care Manager at The Farmer’s Dog is responsible for leading and developing a team of 10-15 customer service associates. This role involves coaching team members, resolving customer issues, and collaborating with other departments to enhance customer satisfaction. The manager will also engage in data analysis, process improvement, and ensure the team embodies the company's values while delivering exceptional service.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Farmer's Dog as an employer.

What you need

  • Minimum of 1-2 years leading and developing employees
  • Experience in customer service teams in DTC organizations
  • Strong emotional intelligence and customer-first mindset
  • Proficient in data analysis and insights, with skills in Excel and Google Sheets
  • Ability to drive engagement, accountability, and performance

Nice to have

  • Phenomenal writing skills
  • Love for dogs

What you get

  • Dog-friendly office in SoHo
  • Market-competitive compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • Company supported mental health benefits
  • 12 week paid parental leave
  • Competitive 401k plan with company match

Worth weighing

  • In-office culture requires presence 4-5 days a week
  • Role involves significant coaching and performance management responsibilities
  • No specific salary range mentioned

Summarised from The Farmer's Dog's posting. Read the full original.

Listed by The Farmer's Dog on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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