or apply directly on The Farmer's Dog's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days The Farmer's Dog's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 5% of The Farmer's Dog's roles list one
- Ghost-job risk at The Farmer's Dog
- high 19 stale, 0 reposted of 38 open
- Hiring momentum
- 47 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from The Farmer's Dog's own greenhouse board since 2026-08-03. Full hiring picture for The Farmer's Dog.
About this role
The Customer Care Manager at The Farmer’s Dog is responsible for leading and developing a team of 10-15 customer service associates, ensuring they deliver exceptional support to customers. This role involves coaching team members, resolving customer issues, and collaborating with other departments to improve processes. The manager is also tasked with fostering a positive team culture and maintaining high performance standards through proactive engagement and feedback.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Farmer's Dog as an employer.
What you need
- 1-2 years leading and developing employees
- Experience in customer service teams in DTC organizations
- Strong emotional intelligence and customer-first mindset
- Critical thinking skills to identify root causes and process improvements
- Proficiency in data analysis using Excel and Google Sheets
- Strong ownership of team performance and engagement
What you get
- Dog-friendly office
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Company supported mental health benefits
- 12 week paid parental leave
- Competitive 401k plan with company match
Worth weighing
- In-office culture requiring presence 4-5 days a week
- Role involves significant coaching and performance management responsibilities
- No specific mention of salary or bonus structure
Summarised from The Farmer's Dog's posting. Read the full original.
Listed by The Farmer's Dog on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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