Enterprise Customer Success Manager
Thanx · Remote - North America
Posted 5 days ago · $130,000 - $150,000
or apply directly on Thanx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days Thanx's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 75% of Thanx's roles list one
- Ghost-job risk at Thanx
- high 6 stale, 0 reposted of 8 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Thanx's own greenhouse board since 2026-08-03. Full hiring picture for Thanx.
About this role
As an Enterprise Customer Success Manager at Thanx, you will strategize and manage relationships with a portfolio of major restaurant brands, ensuring their success and growth through effective account management. You will lead cross-functional teams, utilize AI tools for account planning and health monitoring, and engage directly with senior stakeholders to drive renewals and expansions. The role demands a proactive approach to problem-solving and a strong focus on building lasting relationships with clients.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thanx as an employer.
What you need
- 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts
- A track record as a strategist, directing cross-functional partners toward customer outcomes
- Executive presence to advise and push back on senior leaders
- Startup experience with a history of managing accounts without established processes
- Real fluency with AI tools used daily to enhance judgment
- Experience owning renewal and expansion conversations with procurement and finance counterparts
Nice to have
- Experience with a health-scoring or CS platform
What you get
- Equity for all employees
- Remote work flexibility
- Structured internal leveling and location-based compensation
Worth weighing
- Expectations for intensity, including evenings and weekends when necessary
- Startup experience is non-negotiable
- Travel required for on-site business reviews and industry events
- No specific benefits beyond equity and remote work mentioned
Summarised from Thanx's posting. Read the full original.
Listed by Thanx on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Thanx
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