or apply directly on Thanx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Thanx's roles stay open a median of 103 days
- Reposted
- No
- Salary listed
- Yes 80% of Thanx's roles list one
- Ghost-job risk at Thanx
- high 8 stale, 0 reposted of 10 open
- Hiring momentum
- 4 roles opened in the last 90 days ↓ down vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-11-14
Measured from postings appearing on and disappearing from Thanx's own greenhouse board since 2026-08-03. Full hiring picture for Thanx.
About this role
As a Merchant Operations Specialist at Thanx, you will be responsible for configuring merchant setups, connecting partner integrations, and investigating and resolving issues related to loyalty programs and online ordering systems. You will work closely with various teams to ensure effective operation of merchant programs, monitor location health, and build automations to improve efficiency. The role requires a strong focus on data analysis and clear communication with both technical and non-technical audiences.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thanx as an employer.
What you need
- Experience in a technical support, operations, implementation, or similar role where you diagnosed problems across multiple systems.
- A track record of finding root causes, not just closing tickets.
- Comfort with data. SQL is a big plus, and we'll teach what you need if you have the aptitude.
- Experience using AI tools such as Claude or ChatGPT to speed up analysis, troubleshooting, or workflows.
- Clear written communication with both technical and non-technical audiences.
- A habit of automating repetitive work when you see it.
Nice to have
- Experience with restaurant technology, POS systems, payments, or APIs.
What you get
- Compensation of $22.00 - $25.00 USD per hour for US candidates and $25.00 - $29.00 CAD per hour for Canadian candidates.
- Equity for all employees.
Worth weighing
- Role requires real intensity, including evenings and weekends when necessary.
- No specific mention of benefits beyond compensation and equity.
- The position involves high-volume tasks that require both accuracy and speed.
Summarised from Thanx's posting. Read the full original.
Listed by Thanx on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.
More roles at Thanx
- Finance ManagerRemote - United States
- Enterprise Customer Success ManagerRemote - North America
- Sr. Product Marketing ManagerRemote-United States or Canada