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Talkdesk

Vice President, Customer Experience Manager

Talkdesk · Seattle

Posted about 2 months ago · $288,500 - $396,500

or apply directly on Talkdesk's site. We never take the application ourselves.

Is this posting real?

This role has been open
53 days
Talkdesk's roles stay open a median of 54 days
Reposted
No
Salary listed
Yes
53% of Talkdesk's roles list one
Ghost-job risk at Talkdesk
high
34 stale, 2 reposted of 49 open
Hiring momentum
77 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-26

Measured from postings appearing on and disappearing from Talkdesk's own greenhouse board since 2026-08-03. Full hiring picture for Talkdesk.

About this role

The Vice President, Customer Experience Manager will lead the development and scaling of a unified customer experience model globally, integrating Customer Success and Technical Account Management. This role focuses on driving the adoption of AI-powered solutions, ensuring customers leverage automation and intelligent routing to enhance their contact center strategies. The VP will also oversee a team of Customer Experience Managers, align business value with technical execution, and engage with C-suite executives to promote AI adoption as a key business strategy.

Our read on this posting4.0out of 5
benefits
4/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Talkdesk as an employer.

What you need

  • 15+ years of experience in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS
  • Strong technical foundation, ideally with early-career experience in Product, Engineering, or Solution Architecture
  • Demonstrated experience driving AI/automation adoption for enterprise customers
  • Proven track record leading global or regional multi-tiered teams in high-growth environments
  • Deep expertise in cloud architecture, APIs, enterprise integrations, and AI-driven platforms
  • Strong change management background

Nice to have

  • Experience supporting complex industries such as Financial Services, Healthcare/Life Sciences, and Retail
  • Startup mindset with a bias for action, adaptability, and comfort operating in ambiguity
  • MBA or advanced leadership training preferred
  • Prior startup or high-growth company experience preferred

What you get

  • Pay Range (OTE Pay): $288,500 - $396,500
  • Long term incentives in the form of equity and short term incentives of either bonus or commission
  • Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
  • Retirement Benefits: 401(k) plan
  • Uncapped paid time off for exempt employees
  • Accrual-based paid time off for non-exempt employees

Worth weighing

  • The role requires deep technical expertise and a strong executive presence, which may be challenging for candidates without a technical background.
  • The focus on AI adoption may require candidates to be comfortable with rapidly changing technologies and strategies.
  • No specific mention of remote work options, which may be a consideration for candidates seeking flexibility.

Summarised from Talkdesk's posting. Read the full original.

Listed by Talkdesk on their greenhouse job board, last confirmed open on 2026-09-26. PitchMeAI is not the employer.

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