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Talkdesk

Technical Support Engineer

Talkdesk · Remote

Posted 8 days ago · $45,073 - $79,497

or apply directly on Talkdesk's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Talkdesk's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
53% of Talkdesk's roles list one
Ghost-job risk at Talkdesk
high
31 stale, 2 reposted of 49 open
Hiring momentum
77 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Talkdesk's own greenhouse board since 2026-08-03. Full hiring picture for Talkdesk.

About this role

The Technical Support Engineer - Premium Care at Talkdesk is responsible for being the first point of contact for platform-related issues, capturing incident details, and classifying their impact and severity. Daily tasks include triaging issues, supporting various applications related to reporting, workforce management, and quality management, as well as ensuring compliance with service level agreements and maintaining a knowledge base.

Our read on this posting4.2out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Talkdesk as an employer.

What you need

  • Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation
  • Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting
  • Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management
  • Familiarity working with Government (Federal, State, Local), or Education customers
  • Rigorous Ticketing Hygiene
  • SLA Compliance & Tracking

Nice to have

  • Fluent in English
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a product business
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Ability to make sense of something complex and explain it in plain English

What you get

  • Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
  • Retirement Benefits: 401(k) plan
  • Paid Time Off: uncapped for exempt employees and accrual-based for non-exempt employees
  • Paid Holidays: 14 paid holidays each year
  • Paid Sick Leave: uncapped for exempt employees and accrual-based for non-exempt employees

Worth weighing

  • No specific salary figure provided, only a range
  • Role involves working with various applications which may require a diverse skill set
  • Position requires flexibility in working hours
  • The role is remote but may involve a lot of communication and collaboration with team members

Summarised from Talkdesk's posting. Read the full original.

Listed by Talkdesk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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