or apply directly on Talkdesk's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Talkdesk's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 53% of Talkdesk's roles list one
- Ghost-job risk at Talkdesk
- high 31 stale, 2 reposted of 49 open
- Hiring momentum
- 77 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Talkdesk's own greenhouse board since 2026-08-03. Full hiring picture for Talkdesk.
About this role
The Senior CX Manager at Talkdesk is responsible for driving customer success by serving as a senior technical advisor to enterprise clients. This role involves leading complex technical initiatives, managing product adoption, and ensuring alignment between customer needs and internal teams. The position requires strong relationship-building skills and the ability to analyze data to optimize customer outcomes.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Talkdesk as an employer.
What you need
- 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment
- Proven track record of managing and delivering complex technical initiatives for enterprise customers
- Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms
- Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects
- Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred
- Ability to align technical solutions to strategic business outcomes and ROI
Nice to have
- Preferred experience in financial services, healthcare/lifesciences, retail and consumer products
- Experience with contact center technology or customer experience platforms strongly preferred
What you get
- Base Pay: $77,500 - $147,000
- Eligibility for long term incentives in the form of equity and short term incentives of either bonus or commission
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
- 14 paid holidays each year
Worth weighing
- No specific mention of the tech stack used, which may affect the role's relevance to current market trends
- The role requires significant experience, which may limit opportunities for less experienced candidates
- Travel requirement of 25-30% may not suit all candidates
- The application window is closing soon, which may pressure candidates to apply quickly
Summarised from Talkdesk's posting. Read the full original.
Listed by Talkdesk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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