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Syndigo

Strategic Customer Success Manager

Syndigo · Chicago, Illinois, United States

Posted 7 days ago

or apply directly on Syndigo's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
Syndigo's roles stay open a median of 28 days
Reposted
No
Salary listed
No
0% of Syndigo's roles list one
Ghost-job risk at Syndigo
moderate
6 stale, 2 reposted of 28 open
Hiring momentum
36 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Syndigo's own greenhouse board since 2026-08-03. Full hiring picture for Syndigo.

About this role

As a Strategic Customer Success Manager at Syndigo, you will manage post-sale relationships for a portfolio of 8-12 strategic enterprise customers, focusing on driving product adoption, retention, and expansion. Your role involves establishing customer goals, leading executive-level conversations, and collaborating with internal teams to enhance customer experiences and outcomes. You will also identify growth opportunities and advocate for customers within the organization.

Our read on this posting3.4out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Syndigo as an employer.

What you need

  • 4+ years of experience in a customer-facing role with demonstrated success in client relationship management
  • Experience managing a book of business in the $4–$6M ARR range
  • Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
  • Ability to work independently and make decisions across a wide range of complexities
  • Proven ability to troubleshoot and resolve customer challenges
  • Demonstrated success working with both large, complex enterprises and mid-sized organizations

Nice to have

  • Knowledge of the CPG industry strongly preferred
  • High degree of comfort with technology, particularly databases and syndicated data

What you get

  • Competitive health insurance benefits
  • PTO and volunteer time off
  • Employer-paid short- and long-term disability
  • Parental and adoption leave
  • 401(k)
  • Tuition reimbursement

Worth weighing

  • This is a hybrid position requiring 2 days per week in the office in Chicago.
  • No specific mention of career advancement opportunities or training programs.
  • The salary range is relatively narrow, which may limit negotiation flexibility.

Summarised from Syndigo's posting. Read the full original.

Listed by Syndigo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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