or apply directly on SumUp's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days SumUp's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of SumUp's roles list one
- Ghost-job risk at SumUp
- low 0 stale, 22 reposted of 409 open
- Hiring momentum
- 564 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SumUp's own greenhouse board since 2026-08-03. Full hiring picture for SumUp.
About this role
As a KYC EDD Operations Agent, you will be responsible for reviewing transaction alerts, conducting enhanced due diligence checks, and directly communicating with merchants and consumers to resolve verification issues. This role emphasizes proactive engagement through outbound calls to expedite case resolution and maintain compliance standards. You will also support onboarding tasks and meet daily targets related to transaction reviews and KYC cases.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SumUp as an employer.
What you need
- Fluency in German
- Strong verbal and written proficiency in a second language
- Experience in KYC or customer support work
- Comfort working with databases and general computer systems
- Ability to stay calm and solution focused when speaking with upset merchants or consumers
- Genuine enthusiasm for learning new processes and taking on new challenges
What you get
- Opportunity to work with SumUppers globally on large-scale fintech products
- Commitment to Diversity and Inclusion
- Enrolment onto our Virtual Stock Option program
- A dedicated annual L&D budget of €2000 and 10 paid days of educational leave
- Generous time off: 25 days of paid leave plus one extra day per year of service
- Additional health insurance and life insurance
Worth weighing
- New role with a focus on outbound calling, which may require adaptability
- Office-first setup may not suit those preferring remote work
- No specific mention of career advancement opportunities beyond L&D budget
Summarised from SumUp's posting. Read the full original.
Listed by SumUp on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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