PitchMeAI Jobs
Stripe

Product Support Specialist

Stripe · Chicago

Posted 12 days ago

or apply directly on Stripe's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Stripe's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Stripe's roles list one
Ghost-job risk at Stripe
low
0 stale, 52 reposted of 633 open
Hiring momentum
892 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.

About this role

As a Product Support Specialist at Stripe, you will play a vital role in enhancing user experiences by resolving complex technical issues and improving support processes. Your responsibilities include analyzing data using SQL, collaborating with Engineering and Product teams, and leading initiatives to optimize support operations. You will also create documentation for self-service solutions and advocate for user feedback to enhance product reliability.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.

What you need

  • 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues
  • Proficiency in SQL for data analysis and querying
  • Experience working with APIs
  • Exceptional problem-solving skills
  • Proven experience in stakeholder management
  • Experience in project management

Nice to have

  • Strong analytical skills with a passion for interpreting data
  • Comfort explaining technical concepts to both technical and non-technical stakeholders
  • Proficiency in technical environments

Worth weighing

  • Role involves occasional weekend and holiday work
  • Focus on both technical troubleshooting and process optimization may require a diverse skill set
  • No specific salary or benefits listed in the posting

Summarised from Stripe's posting. Read the full original.

Listed by Stripe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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