or apply directly on Stripe's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Stripe's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Stripe's roles list one
- Ghost-job risk at Stripe
- low 0 stale, 52 reposted of 633 open
- Hiring momentum
- 892 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.
About this role
As an Enterprise Support Specialist at Stripe, you will be integral to enhancing user experiences by troubleshooting complex technical issues and optimizing support processes. Your role involves collaborating with cross-functional teams, utilizing SQL and APIs to analyze data, and leading initiatives to improve product quality and operational efficiency. You will also create documentation for self-service support and advocate for user feedback to drive product improvements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.
What you need
- Business-level proficiency in Mandarin (written and spoken)
- 4+ years of experience in a customer-facing product support role
- Proficiency in SQL for data analysis and querying
- Experience working with APIs
- Excellent problem-solving skills
- Proven experience in stakeholder management
Nice to have
- Strong data analysis skills
- Comfortable explaining technical concepts to both technical and non-technical stakeholders
- Proficiency in technical environments
Worth weighing
- No salary listed
- Role involves occasional weekend and holiday work
- Focus on optimizing processes may imply a fast-paced environment
Summarised from Stripe's posting. Read the full original.
Listed by Stripe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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