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Stripe

Customer Success Manager

Stripe · London

Posted 13 days ago

or apply directly on Stripe's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Stripe's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Stripe's roles list one
Ghost-job risk at Stripe
low
0 stale, 52 reposted of 633 open
Hiring momentum
892 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.

About this role

As a Customer Success Manager at Stripe, you will manage a portfolio of enterprise customers, ensuring they derive maximum value from Stripe's services. Your role will involve conducting workshops, business reviews, and providing insights to help customers optimize their payment processes. You will collaborate with various internal teams to advocate for customer needs and drive account health, retention, and growth.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.

What you need

  • 7+ years of experience in a client-facing role ideally in enterprise relationship management
  • Strong business sense and understanding of underlying drivers and strategy of users' businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong problem-solving skills

Nice to have

  • Excellent operating rigor including organizational and time management skills
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, technical account manager, or equivalent
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects or programs

Worth weighing

  • No salary listed
  • Role involves significant customer interaction and requires strong problem-solving skills
  • Focus on enterprise customers may require navigating complex organizational structures

Summarised from Stripe's posting. Read the full original.

Listed by Stripe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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