or apply directly on Stripe's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Stripe's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Stripe's roles list one
- Ghost-job risk at Stripe
- low 0 stale, 52 reposted of 633 open
- Hiring momentum
- 892 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Stripe's own greenhouse board since 2026-08-03. Full hiring picture for Stripe.
About this role
The Critical Support Operations Associate will be the first responder to urgent user issues at Stripe, particularly those involving executive escalations and critical payment failures. This role involves executing case resolutions, coordinating with various internal teams, and contributing to the development of operational processes and standards. The position requires strong communication skills and the ability to work independently in high-pressure situations, with a focus on continuous improvement of support workflows.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Stripe as an employer.
What you need
- Completed secondary education or equivalent
- Minimum 2 years of professional experience within Payments, Fintech, or SaaS support environments
- Ability to cover Weekends consistently
- High agency and independence in operations
- Ability to stay composed in high-pressure situations
- Strong written and verbal communication skills
Nice to have
- Experience working with agentic workflows and AI
- Experience handling executive-level support cases
- Familiarity with incident management or case management systems
- Interest in building operational programs
Worth weighing
- Role involves weekend coverage, which may impact work-life balance
- Position is part of a newly established team, which may involve uncertainty in processes
- High-stakes environment may lead to pressure and stress
Summarised from Stripe's posting. Read the full original.
Listed by Stripe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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