PitchMeAI Jobs
Spring Health

Senior AI Care Operations Manager

Spring Health · New York (Hybrid)

Posted 12 days ago · $97,000 - $124,476

or apply directly on Spring Health's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Spring Health's roles stay open a median of 43 days
Reposted
No
Salary listed
Yes
90% of Spring Health's roles list one
Ghost-job risk at Spring Health
high
34 stale, 3 reposted of 79 open
Hiring momentum
116 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Spring Health's own greenhouse board since 2026-08-03. Full hiring picture for Spring Health.

About this role

The Senior AI Care Operations Manager at Spring Health will be responsible for developing, monitoring, and improving AI-powered support workflows for members and providers. This role involves analyzing support interactions, investigating AI-related issues, and collaborating with various teams to enhance operational performance. The position is hands-on and requires a blend of strategic thinking and practical implementation within a hybrid work environment in New York City.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Spring Health as an employer.

What you need

  • 4-6 years in an operations function
  • 2+ years at a high-growth or scale-stage company
  • Experience building, configuring, testing, or improving automated or AI-powered workflows
  • Deep understanding of operational workflows and workflow development
  • Strong analytical capabilities and a data-oriented instinct
  • Track record of partnering with subject-matter experts

Nice to have

  • Background in Strategy & Operations, Business Operations, or management consulting
  • Experience in Care Support or high-volume support environments
  • Experience building or managing conversational AI or AI-powered support experiences
  • Experience in healthcare, benefits, mental health, or regulated environments
  • Familiarity with prompts, APIs, system integrations, logs, evaluation tools, experimentation, or SQL

What you get

  • Health, Dental, Vision benefits starting on the first day
  • Employer sponsored 401(k) match of up to 2%
  • Yearly allotment of no cost visits to Spring Health network providers
  • Competitive paid time off policies
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom weight management program

Worth weighing

  • No direct reports in this individual-contributor role
  • Hybrid work model requires 2-3 days in the office
  • Occasional travel may be required for company events
  • The role is focused on operational improvements rather than strategic leadership

Summarised from Spring Health's posting. Read the full original.

Listed by Spring Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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