Soho Support Coordinator - Member Services - (Remote - Miami Based & Seasonal)
Soho House & Co. · Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140
Posted 19 days ago
or apply directly on Soho House & Co.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Soho House & Co.'s roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Soho House & Co.'s roles list one
- Ghost-job risk at Soho House & Co.
- low 0 stale, 10 reposted of 433 open
- Hiring momentum
- 747 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Soho House & Co.'s own greenhouse board since 2026-08-03. Full hiring picture for Soho House & Co..
About this role
The Soho Support Coordinator for Member Services is responsible for providing exceptional customer service to members via phone and email, addressing inquiries related to restaurant reservations, membership administration, and special occasions. This fast-paced role requires managing member queries from initial contact to resolution, collaborating with internal teams, and continuously seeking to enhance the member experience.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Soho House & Co. as an employer.
What you need
- Experience working within a luxury hospitality, premium service, or high-end customer-focused environment.
- Proven ability to meet or exceed personal and departmental KPIs and SLAs.
- Experience using Salesforce or a similar CRM system.
- Strong experience working in a fast-paced, target-driven team environment.
- Excellent verbal and written communication skills in fluent English.
- Solid understanding of GDPR and the importance of data protection.
Nice to have
- Experience with OpenTable or similar reservation systems.
- Experience working within a membership-based or loyalty-driven environment.
- Previous experience supporting international customers or working across multiple regions.
- Experience working in a remote or hybrid environment.
What you get
- Competitive compensation packages that feature global benefits and perks.
- Training to develop technical and managerial skills.
- Opportunities for career progression domestically or internationally.
- Access to an extensive range of learning and development courses.
Worth weighing
- This is a remote, entry-level position with a seasonal contract lasting 6 months.
- Candidates must be based in the Miami area and available for onboarding and occasional team days at Miami Houses.
- Varied shifts are required, including weekends, which may affect work-life balance.
Summarised from Soho House & Co.'s posting. Read the full original.
Listed by Soho House & Co. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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