PitchMeAI Jobs
Soho House & Co.

Membership Strategy Manager

Soho House & Co. · New York Support Office, 55 Water Street, Brooklyn, NY 11201

Posted 12 days ago

or apply directly on Soho House & Co.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Soho House & Co.'s roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of Soho House & Co.'s roles list one
Ghost-job risk at Soho House & Co.
low
0 stale, 10 reposted of 433 open
Hiring momentum
747 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Soho House & Co.'s own greenhouse board since 2026-08-03. Full hiring picture for Soho House & Co..

About this role

The Membership Strategy Manager is tasked with implementing Soho House's global membership strategy across assigned locations, ensuring that centrally designed frameworks are adapted to local contexts. This role involves collaborating with various teams to drive membership retention, engagement, and acquisition, while also managing data and performance metrics to inform strategy. The manager acts as a key liaison between global initiatives and local execution, focusing on enhancing member value and supporting new openings.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Soho House & Co. as an employer.

What you need

  • Significant experience in membership strategy, retention, customer success, loyalty or lifecycle marketing within a membership, hospitality or premium customer environment.
  • Proven experience delivering engagement and retention strategies that improve customer or member lifetime value.
  • Experience delivering acquisition as well as retention — intake or sales targets, offer design and funnel management.
  • Experience supporting new site, venue or market openings in a hospitality, retail or membership environment.
  • Experience operating in a matrixed international business, delivering centrally designed strategy through local teams without direct authority over them.
  • Strong analytical capability, with experience using CRM platforms (ideally Salesforce) and customer data to inform decisions.

Nice to have

  • Knowledge of the assigned Houses’ membership landscape and cultural calendar.
  • Confident using AI tools to accelerate day-to-day work – e.g. building and interrogating performance reporting, structuring data analysis, and preparing decks and presentations for senior stakeholders.

What you get

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Worth weighing

  • No specific mention of remote work options or flexibility in work location.
  • The role involves significant collaboration across various teams, which may require strong interpersonal skills and adaptability.
  • The salary range is specified for New York, but may vary in other locations; actual compensation is based on experience and other factors.
  • The role requires managing multiple initiatives simultaneously, which could imply a high workload.

Summarised from Soho House & Co.'s posting. Read the full original.

Listed by Soho House & Co. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Soho House & Co.

All 433 open roles at Soho House & Co. →

Apply to a Membership Strategy Manager position at Soho House & Co. - Jobs near me at New York Support Office, 55 Water Street and 2 more locations