or apply directly on Soho House & Co.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Soho House & Co.'s roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Soho House & Co.'s roles list one
- Ghost-job risk at Soho House & Co.
- low 0 stale, 10 reposted of 433 open
- Hiring momentum
- 747 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Soho House & Co.'s own greenhouse board since 2026-08-03. Full hiring picture for Soho House & Co..
About this role
As a Member Relations team member at Soho House, you will be the primary contact for members, addressing their inquiries and resolving concerns while delivering personalized support. Your role involves maintaining member records, assisting with onboarding, coordinating events, and engaging with members to enhance their experience. You will work closely with various teams to ensure seamless service and actively gather feedback to improve member satisfaction.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Soho House & Co. as an employer.
What you need
- 2+ years in a hospitality, concierge, membership, or guest relations role
- Exceptional interpersonal and communication skills
- Polished, professional demeanour with a genuine service mindset
- Strong administrative skills and experience using CRM or database systems
- Ability to stay calm and resourceful under pressure
- High attention to detail and confidentiality
What you get
- Competitive salary
- All houses membership
- Cookhouse & House Tonic - trips, training and workshops to celebrate our passion for food and drink
- Team Events: From fitness sessions to art classes, each month we hold a series of fun events
- An extensive range of externally and internally run courses to all employees
- Family Meals during your shifts
Worth weighing
- No specific salary range provided
- Role heavily focused on member interaction and service delivery, which may not appeal to those seeking a more technical or behind-the-scenes position
Summarised from Soho House & Co.'s posting. Read the full original.
Listed by Soho House & Co. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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