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SmartBear

Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear · Somerville, Massachusetts, United States

Posted about 3 months ago

or apply directly on SmartBear's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
SmartBear's roles stay open a median of 78 days
Reposted
No
Salary listed
No
0% of SmartBear's roles list one
Ghost-job risk at SmartBear
high
23 stale, 0 reposted of 23 open
Hiring momentum
41 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from SmartBear's own greenhouse board since 2026-08-03. Full hiring picture for SmartBear.

About this role

As a Renewals Specialist at SmartBear, you will focus on building and maintaining strong relationships with customers to ensure their satisfaction and retention. Your role will involve understanding customer needs, driving software adoption, and identifying upsell opportunities to enhance customer value. You will collaborate with clients to monitor their product experiences and provide recommendations for improvement.

Our read on this posting2.2out of 5
benefits
3/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmartBear as an employer.

What you need

  • 1-2 years of experience in a customer facing role
  • Bachelor’s degree or equivalent experience
  • Strong customer-focus and service orientation
  • Excellent interpersonal skills and ability to build trusted relationships
  • Ability to consult with customers remotely or onsite
  • Ability to accomplish results working through others

Nice to have

  • Sales, account management or customer success experience, especially in software

What you get

  • Performance-based bonuses for eligible roles
  • Generous benefits package that supports employees’ health and well-being
  • Promotes work-life balance through flexible time off and hybrid work options
  • Professional development opportunities
  • Inclusive, collaborative culture

Worth weighing

  • No specific details on the software stack or tools you'll be using
  • Role is focused on customer retention rather than new sales, which may limit exposure to new client acquisition strategies

Summarised from SmartBear's posting. Read the full original.

Listed by SmartBear on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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