or apply directly on SimplePractice's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 59 days SimplePractice's roles stay open a median of 73 days
- Reposted
- No
- Salary listed
- No 5% of SimplePractice's roles list one
- Ghost-job risk at SimplePractice
- high 37 stale, 0 reposted of 37 open
- Hiring momentum
- 57 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from SimplePractice's own greenhouse board since 2026-08-03. Full hiring picture for SimplePractice.
About this role
The Manager of Customer Success at SimplePractice will lead a team of Customer Success Managers, focusing on driving customer health, retention, and expansion for group practice customers. This role involves coaching team members, implementing performance improvement strategies, and collaborating cross-functionally to enhance customer satisfaction and product adoption. The position also requires analyzing performance data and refining processes to ensure high-quality customer experiences.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SimplePractice as an employer.
What you need
- 5-7 years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS environments
- 2+ years in a leadership role, managing and developing Customer Success or Account Management teams
- Proven track record of driving customer retention and expansion in a named-account or high-touch CS model
- Strong analytical and strategic thinking skills, with experience using data to drive business outcomes and inform decision-making
- Demonstrated success in coaching and developing high-performing individuals and teams, with a focus on building consultative, outcome-based skills
- Experience building and scaling CS processes in high-growth or evolving environments
Nice to have
- Experience in healthcare technology or regulated industries (HIPAA, GDPR, etc.)
- Big plus if you have past experience working in high-growth SaaS companies or start-up environments
- Advanced degree or relevant certifications a plus
What you get
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
Worth weighing
- No specific mention of remote work flexibility or location requirements beyond the United States
- Base salary range provided, but no details on bonus structure or commission
- The role may involve navigating a high-growth environment which can be dynamic and fast-paced
Summarised from SimplePractice's posting. Read the full original.
Listed by SimplePractice on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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