or apply directly on ShipHawk's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days ShipHawk's roles stay open a median of 31 days
- Reposted
- No
- Salary listed
- No 33% of ShipHawk's roles list one
- Ghost-job risk at ShipHawk
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ShipHawk's own greenhouse board since 2026-08-03. Full hiring picture for ShipHawk.
About this role
As a Technical Customer Success Manager at ShipHawk, you will serve as a technical expert and advisor for customers using the company's Warehouse Management and Transportation Management solutions. Your day-to-day responsibilities include conducting technical troubleshooting sessions, optimizing workflows, and ensuring customers derive maximum value from the platform. You will proactively manage customer relationships, identify risks, and collaborate with various teams to enhance customer satisfaction and operational efficiency.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipHawk as an employer.
What you need
- Strong technical aptitude and ability to quickly become an expert in complex software platforms
- Experience working with WMS, TMS, supply chain, logistics, ecommerce, or fulfillment technology
- Understanding of warehouse operations and fulfillment workflows
- Experience configuring, administering, implementing, or supporting SaaS platforms in production environments
- Strong troubleshooting, analytical, and systems-thinking skills
- Ability to lead technical conversations confidently with customers
Nice to have
- Experience with ERP systems, EDI, APIs, or system integrations is a plus
What you get
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Flexible/unlimited PTO
- Paid sick leave
- Remote-first work environment
- Employee wellness benefits
Worth weighing
- No specific mention of salary beyond the range provided
- Role requires a mix of technical and customer-facing skills, which may not appeal to all candidates
- Fast-paced environment may require adaptability to changing priorities
Summarised from ShipHawk's posting. Read the full original.
Listed by ShipHawk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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