PitchMeAI Jobs
Sezzle

Customer Service Agent

Sezzle · Bogota, Colombia

Posted about 3 months ago

or apply directly on Sezzle's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Sezzle's roles stay open a median of 81 days
Reposted
No
Salary listed
No
6% of Sezzle's roles list one
Ghost-job risk at Sezzle
high
205 stale, 17 reposted of 205 open
Hiring momentum
293 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Sezzle's own greenhouse board since 2026-08-03. Full hiring picture for Sezzle.

About this role

As a Customer Service Agent at Sezzle, you will provide empathetic and detailed support to customers via email, live chat, and phone. Your role involves troubleshooting inquiries, advocating for customer needs, and collaborating with the support team to enhance the customer experience. You will also gather feedback to improve Sezzle's services and maintain high standards in customer interactions.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sezzle as an employer.

What you need

  • Fluent in written and spoken English
  • 3+ years of customer support experience
  • Proven success in a fast-paced support environment
  • Exceptional verbal and written communication skills
  • Able to efficiently manage multiple tasks
  • Driven to dig into the details of a system or process to solve customer problems

Nice to have

  • Fluent in Spanish
  • Experience with Zendesk, LiveAgent or Jira
  • Experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software

What you get

  • Remote role
  • Competitive salary
  • Performance bonus of 15%-25% of the monthly salary
  • Additional benefits after review of the performance

Worth weighing

  • Must work from Bogotá, Colombia; cannot work outside of the country
  • Fixed shift based in Central Standard Time
  • Full availability required for the first 2 months with no vacations approved during this period

Summarised from Sezzle's posting. Read the full original.

Listed by Sezzle on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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