PitchMeAI Jobs
SentinelOne

Sr. Technical Support Engineer - CR

SentinelOne · Costa Rica

Posted 15 days ago

or apply directly on SentinelOne's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
SentinelOne's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of SentinelOne's roles list one
Ghost-job risk at SentinelOne
low
0 stale, 3 reposted of 224 open
Hiring momentum
339 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from SentinelOne's own greenhouse board since 2026-08-03. Full hiring picture for SentinelOne.

About this role

As a Sr. Technical Support Engineer at SentinelOne, you will provide multi-platform technical support to customers via phone, email, and chat, focusing on troubleshooting security and cloud issues. Your role involves documenting case activities, maintaining customer satisfaction, and collaborating with engineering teams to identify root causes and solutions. Additionally, you will contribute to the knowledge base by creating solution articles and guides.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SentinelOne as an employer.

What you need

  • Excellent customer-oriented mindset with strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills (fluency in English required; Spanish a plus)
  • Minimum 3+ years of hands-on experience in cybersecurity operations, endpoint support, or server support environments
  • Proficient in Windows, Mac, and Linux operating systems
  • Experience with endpoint and server-based security solutions (EDR/XDR platforms highly desired)
  • Experience with host-based security solutions and agent deployment

Nice to have

  • Mobile platforms support (iOS/Android) a plus

What you get

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Private medical, dental, and vision insurance
  • Global home office allowance

Worth weighing

  • No specific salary information provided
  • Focus on AI and cybersecurity may require continuous learning and adaptation to new technologies

Summarised from SentinelOne's posting. Read the full original.

Listed by SentinelOne on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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