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Samsara

Sr. Manager, Customer Success

Samsara · Remote - US

Posted about 3 months ago

or apply directly on Samsara's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Samsara's roles stay open a median of 81 days
Reposted
No
Salary listed
No
4% of Samsara's roles list one
Ghost-job risk at Samsara
high
256 stale, 7 reposted of 260 open
Hiring momentum
433 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Samsara's own greenhouse board since 2026-08-03. Full hiring picture for Samsara.

About this role

As a Senior Manager on the Customer Success team at Samsara, you will lead a team focused on a high-volume portfolio of mid-market customers, driving customer engagement and renewal outcomes. This role emphasizes building and transforming customer success strategies through segmentation, AI-driven programs, and collaboration with sales, while also managing and developing a team of Customer Success Managers. You will be expected to step in during critical customer situations and enhance the overall customer experience.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Samsara as an employer.

What you need

  • 6+ years of experience in Customer Success or Account Management
  • 4+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each
  • Demonstrated experience building or significantly redesigning a scale, tech-touch, or digital CS model with measurable retention or expansion outcomes
  • Demonstrated ownership or significant influence over retention and expansion outcomes
  • Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management
  • Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment

Nice to have

  • Experience at a SaaS company with a hardware or IoT component
  • Experience integrating AI into CS workflows to drive measurable team productivity
  • Advanced proficiency with Gainsight (or similar customer success platforms)
  • Experience partnering closely with Sales on expansion and account strategy

What you get

  • Annual on-target earnings (OTE) range of $142,800 — $229,500 USD
  • Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans

Worth weighing

  • Role is described as a builder role, which may involve significant change and uncertainty
  • Remote position excludes candidates from specific metro areas
  • No specific details on the company's tech stack or tools used beyond Gainsight

Summarised from Samsara's posting. Read the full original.

Listed by Samsara on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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