or apply directly on Samsara's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Samsara's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 4% of Samsara's roles list one
- Ghost-job risk at Samsara
- low 0 stale, 7 reposted of 260 open
- Hiring momentum
- 433 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Samsara's own greenhouse board since 2026-08-03. Full hiring picture for Samsara.
About this role
As a Manager II in Customer Success at Samsara, you will lead a team focused on managing a high-volume portfolio of mid-market and large commercial customers. Your role involves enhancing team effectiveness through improved programs, automation, and coaching, while also driving customer retention and product adoption. You will be responsible for developing engagement models, collaborating with sales for account growth, and stepping in during critical customer situations to ensure success.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Samsara as an employer.
What you need
- 5+ years of experience in Customer Success or Account Management
- 2+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each
- Demonstrated experience building or significantly redesigning a scale, tech-touch, or digital CS model for pooled CSMs with measurable retention or expansion outcomes
- Demonstrated ownership or significant influence over retention and expansion outcomes
- Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management
- Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment
Nice to have
- Experience at a SaaS company with a hardware or IoT component
- Experience integrating AI into CS workflows to drive measurable team productivity
- Advanced proficiency with Gainsight (or similar customer success platforms)
- Experience partnering closely with Sales on expansion and account strategy
What you get
- Annual on-target earnings (OTE) range of $125,902 — $169,280 USD
- Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Worth weighing
- Remote position with specific geographic restrictions for candidates
- Role emphasizes building and improving processes rather than traditional customer success management
- High-volume environment may present challenges in individual customer engagement
Summarised from Samsara's posting. Read the full original.
Listed by Samsara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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