or apply directly on Rubrik Job Board's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 11 days Rubrik Job Board's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Rubrik Job Board's roles list one
- Ghost-job risk at Rubrik Job Board
- high 63 stale, 7 reposted of 143 open
- Hiring momentum
- 208 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rubrik Job Board's own greenhouse board since 2026-08-03. Full hiring picture for Rubrik Job Board.
About this role
The Manager, Customer Success is responsible for leading a team of Customer Success Managers to ensure customer satisfaction and retention. This role involves recruiting and coaching team members, managing performance, and collaborating with various departments to enhance customer engagement strategies. Success is measured through key performance indicators such as Time to Value and Customer Health Scores.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rubrik Job Board as an employer.
What you need
- 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role
- 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company
- Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts
- Exceptional coaching, mentoring, and team development skills
- Excellent executive-level communication and presentation skills
Nice to have
- Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools
- Prior experience in defining and implementing Customer Success segmentation or scaling models
- Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles
Worth weighing
- The role requires working EST hours, which may not suit everyone
- Focus on metrics and data-driven decision making may imply a high-pressure environment
- The position involves significant cross-functional collaboration, which may require strong interpersonal skills
Summarised from Rubrik Job Board's posting. Read the full original.
Listed by Rubrik Job Board on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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