or apply directly on Rubrik Job Board's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 33 days Rubrik Job Board's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Rubrik Job Board's roles list one
- Ghost-job risk at Rubrik Job Board
- high 63 stale, 7 reposted of 143 open
- Hiring momentum
- 208 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rubrik Job Board's own greenhouse board since 2026-08-03. Full hiring picture for Rubrik Job Board.
About this role
The Customer Experience Manager at Rubrik will be responsible for managing customer relationships and ensuring a high-quality experience throughout the customer lifecycle. This includes onboarding, addressing escalations, and collaborating with cross-functional teams to enhance customer satisfaction and confidence in Rubrik's services. The role requires strong technical knowledge and the ability to analyze customer needs to suggest improvements and drive proactive support initiatives.
- benefits
- 1/5
- freshness
- 3/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rubrik Job Board as an employer.
What you need
- 6+ years in Japanese customer-facing enterprise support, account management, or escalation management
- Native or Business Fluent Japanese (JLPT N1 equivalent or professional fluency)
- Native or Business Fluent English
- Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure, Google), scale out solutions, and Hypervisors (VMware, Hyper-V, Nutanix AHV)
- Excellent communication skills, including verbal, written, and presentation skills
- Proven experience with escalation management, proactive management, and account management skills at the global IT Enterprise level
Nice to have
- Related BA/BS or advanced degree
- Experience with CRM systems (Salesforce preferred)
- Ability to multitask and work effectively under pressure and deadlines
- Willingness to work outside standard business hours when situations dictate
Worth weighing
- No salary listed
- Role involves managing escalations and requires strong problem-solving skills
- Position may require occasional travel to customer sites
Summarised from Rubrik Job Board's posting. Read the full original.
Listed by Rubrik Job Board on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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